Scope
These General Conditions of Online Sale govern exclusively the contractual relations between every customer using the website www.rill.work (hereinafter referred to as the "Client") and the Ricardo J. N. Ribeiro, located at Rua do Espirito Santo 197 R/C, 4480-754 Vila do Conde, Portugal, enrolled with the VAT Number PT 247550493 (hereafter referred to as “RILL”).
The general conditions of sale are the only applicable conditions and supersede all other conditions, except in the event other conditions are established, subject to prior agreement and in writing. RILL may, at any time, alter these general conditions, hence they should be read whenever you access and intend to use the services on www.rill.work (hereinafter referred to as the "Website"). We regard the client as having accepted our general conditions of sale whenever an order is validated, and after ticking the "I accept the general conditions of sale" box.
Clients should read and accept these Online Conditions before submitting their order. The submission of an order implies full knowledge and explicit acceptance of these General Conditions of Online Sale and of what is contained in the order. 
 
1. THE PARTIES
1.1. RILL, located at Rua do Espirito Santo 197 R/C, 4480-754 Vila do Conde, Portugal, enrolled with the VAT Number PT 247550493; 
1.2. These General Conditions of Online Sale govern the purchase of products on the website www.rill.work
1.3. The Client will be identified through the data provided when registering on the website, for which the Client is solely responsible, and RILL will not be held liable in the event false data is provided.  
1.4. The products for sale on the Website are intended for customers of legal age. Thus, whenever placing an order on the Website, the Client is providing a guarantee of being over 18 years of age and having the legal capacity to enter into business. 
 
2. PLACING ORDERS ON THE WEBSITE WWW.RILL.WORK
2.1. Prior to placing an order, you need to confirm that you have read and accepted the General Conditions of Online Sale.
2.2. After submitting an order and effecting payment in accordance with the instructions provided, the Client will receive an e-mail confirming the order. As such, there is no agreement between the Client and RILL until the order has been expressly accepted by RILL through confirmation of the order and dispatch.
Upon confirmation of the order on www.rill.work, an e-mail will be sent to the contact address registered by the Client when submitting the order, containing all the details on delivery, invoicing, payment information, products and values. RILL suggests that all Clients confirm the details of their orders and their conformity with the order placed. In the event the Client does not receive the order confirmation e-mail, please contact RILL through the following channels: telephone 00 351 918 302 612 or e-mail address: shop@rill.work
2.3. RILL may, at its discretion, request further information in relation to the order by e-mail or telephone before submitting confirmation of the order and dispatch.
2.4. RILL reserves the right not to process orders that give rise to doubts, that are incomplete, incorrect, or when the products are unavailable. In these cases,  RILL will notify the Client by e-mail of the reasons for which the order has not been processed and will immediately refund the amount paid within a maximum of 15 (fifteen) business days of the day on which the Client placed the order. 
2.5. With the exception of reasons due to force majeure, such as when the product is out of stock, RILL will dispatch, through the channel chosen by the client, all orders within 30 (thirty) days of the date on which the order is confirmed.
2.6. RILL reserves the right to refuse an order from a Client with which a litigation process or dispute in relation to a previous order is ongoing, or which has taken place previously. This also applies to all cases in which RILL regards the Client as inappropriate, including, for example, previous violations of the General Conditions of Online Sales, or for any other reason, particularly if Client has been involved in any kind of fraudulent activity.
 
3. PHOTOGRAPHS, IMAGES AND REPRESENTATIONS OF PRODUCTS
RILL will strive, to the extent possible, to ensure that the photographs and images displayed on the site are accurate representations of the products. However, they are mere illustrations of the product, and there may always be differences such as shades of colour, shapes and even perspectives of size.   
 
4. SALE PRICES
The sale prices on the website are in euros, and included fees and taxes. 
The price does not include customs duties charged by some countries like Russia, Brazil and U.S. among others.
Delivery fees are borne by the client and charged at the end of the order in accordance with the products selected. They include taxes. In the event of withdrawal, delivery costs already paid by the Client will not be refunded.
RILL reserves the right to change prices with no prior notice. However, the company undertakes to charge the amounts in effect at the time the order was registered on the website by the Client.
 
5. METHODS OF PAYMENT
We provide the following payment methods for you to place an order on rill.work: ATM, MBWay, Visa and Mastercard. 
In the event the amount charged cannot be debited, the order will be cancelled automatically.
Orders placed on the website www.rill.work will only be processed once payment has been cleared.  

6. AVAILABILITY
Whenever, due to a technical error, the sale of a product that is out of stock is allowed, RILL undertakes to return the amount paid plus the respective delivery fee.
 
7. MEANS OF DELIVERY
7.1. Products purchased on the Website are delivered to Mainland Portugal and the Islands and to European Union countries. Orders will be delivered to the address provided by the client at the time of purchase.
7.2. Each delivery is accompanied by the following elements: 
• Cash sale with a product description and any free gifts;
• Bill of lading.
7.3. Products will only be delivered on business days. 
7.4. Upon receipt of the products, the Client is responsible for checking the integrity of the packaging and inspecting it for any immediately evident damage (for example, a wet or damaged box, etc.). In this case the Client should refuse to accept the delivery and report any such damage immediately, ensuring the carrier is aware of the situation.   
 
8. RETURNS
8.1. The Client should return the products within 14 (fourteen) days of the date on which the order is delivered. 
8.2. These products must be returned in their entirety, packaged exactly as delivered, complete with all accessories, cards and labels. They must not have been used, worn, washed, soiled or damaged.
8.3. In the event the Client exercises his right of withdrawal, RILL will strive to effect an refund as quickly as possible, however this timeframe will depend on the technical assessments to be conducted of the material, with a maximum period of 15 days (counting from the date on which the goods arrive at our premises).
Once the technical assessment has been conducted, the client will be refunded by bank transfer or via the same method used to pay for the order.
8.4. If the right of withdrawal is exercised without complying with the procedures specified in this item 7, the Client will not be entitled to a refund. The Client may, within 10 days of the notification of non-acceptance of the returned goods and the respective reasons for such a decision, by replying to the same e-mail, choose to repurchase the returned products, bearing the delivery costs. Otherwise, the Seller may legally withhold the returned products, in addition to the amount already paid for the purchase.
 
9. GUARANTEES 
All products sold are guaranteed pursuant to the law.  
RILL undertakes to repair goods, whatever the problem related to the manufacture of the product. In order to enforce the guarantee the client needs to submit a copy of the invoice. If a product cannot be repaired or replaced, the client will be entitled to cancel the purchase and sale agreement and to a refund of the price paid, however, always subject to the product purchased being returned.
 
Guarantees for products sold by RILL do not cover:
- the abnormal or improper use of the products;
- damage caused by external factors.
 
10.  DISPUTES 
The courts of the district in which the Client is domiciled are hereby elected to settle any dispute arising from the interpretation or execution of these General Conditions of Online Sale. However, in the case of proceedings filed by the Client, he may choose between the courts of the district in which he/she is domiciled and the courts of the district in which RILL is domiciled.
RILL will not be held liable for any delays arising from events of force majeure, such as disruptions, strikes, both total and partial, non-compliance of the postal services and transport or communications companies, floods, fires or states of war.
RILL will not be held liable for any indirect damages that may occur, more specifically, loss of income, lost opportunities, and for loss or the payment of fees that may arise from the purchase of any product on the website.